Privacy Policy

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Submit a jewelry or engagement-ring inquiry
• Ask us to contact you about a product, repair, or store visit
• Communicate with us via email, phone, or in-store

This information may include your name, email address, phone number, mailing preferences, inquiry notes, and any other details you choose to provide. Payment information is handled by the payment provider used for the applicable transaction and is not collected through our inquiry forms.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or search engine
• Device identifiers and screen resolution

2. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to product, engagement-ring, service, and store-visit inquiries
• Provide customer support and follow up on requests you submit
• Improve our website, products, and services
• Detect and prevent fraud, unauthorized transactions, and security threats
• Comply with legal obligations and enforce our terms of service

3. Data Security

We use reasonable administrative and technical safeguards designed to protect personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Limiting access to inquiry information to people who need it to respond
• Using established hosting, email, analytics, and payment service providers

While we take every reasonable precaution to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to continually improving our protective measures.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Essential Cookies: Enable core website functionality and security
• Analytics Cookies: Understand how visitors interact with our website to improve performance and content
• Preference Cookies: Remember your language, currency, and other personalization settings

You can manage your cookie preferences through your browser settings. Disabling certain cookies may limit some features of our website. Most browsers allow you to block or delete cookies, and you can opt out of analytics tracking through tools like Google Analytics Opt-Out Browser Add-on.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Hosting Providers: To operate and secure the website
• Email Service Providers: To deliver inquiry notifications and replies
• Analytics Providers: To analyze website traffic and user behavior
• Payment or Financing Providers: When you choose to use their services for a transaction

These third parties are contractually obligated to protect your information and may only use it for the specific purposes for which we engage them. We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We may also disclose your information when required by law, in response to a valid legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we update or correct inaccurate information
• Right to Deletion: Request that we delete your personal information, subject to certain legal exceptions
• Right to Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails
• Right to Data Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days. For Texas residents, additional rights may apply under the Texas Data Privacy and Security Act.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: